Approximately when will I receive my shoes?
Unless an item is on backorder and/or you upgrade to expedited shipping, your order should arrive within 2-3 weeks during the sale (normally it's 3-5 days). Our standard shipping is USPS.
For packages sent to Alaska, Hawaii, and the US Territories, we no longer charge a $15 surcharge. However, these packages will ship via the US Postal Service and may take up to 2 weeks to receive.
I love my shoes, but need a different size. How do I exchange them?
To expedite the shipment of your exchange (so you get the size you need as soon as possible), please place a new order for the color/size that you need. This way if the item is in stock, we can ship it out in short order. Please send back the pair that was too big/small, which we will treat that as a return/refund and will promptly credit your original form of payment as soon as the return is received.
How do I know what size to order?
At present, our striped flats are running BIG! If you are a 1/2 size we suggest you size DOWN to the nearest whole size.
If you have any questions, you can always give us a call at 202.333.1036 and we will gladly assist you!
What should I do if I want every pair?
We feel your pain. If you're really having problems, we suggest calling us (202.333.1036) for some advice. We have to pass rigorous self-restraint tests, as evidenced by not walking home with a new pair of shoes every night, and we're happy to make suggestions.
I love a particular shoe, but I confess I don't know how to wear it. Does that mean I shouldn't buy it?
Heavens no! Just call us to ask for insight. While we can't pair it with a particular pair of pants in your closet, we can certainly point you in the right direction.
Alas, you have a shoe I want but it doesn't appear to be in-stock. What's a girl to do?
This is indeed tragic, but there is a solution. We are always in production, so we only ask you to be patient and place a pre-order for the shoe you need. We hope you won't have to wait more than 6 weeks for the item you need to be shipped to you.
I have a narrow (or wide) foot, will any of your styles fit?
We currently only carry medium width styles, and the striped flats run more wide than narrow. So if you are in the narrow camp, we suggest you purchase an Dr. Scholl's (or comparable) insole insert at any local drugstore and place that inside the shoe. You may also want to purchase/insert a heel slip as well.