- Exchanges & Returns
Exchanges & Returns
Lillybee Exchange & Return Policy
EXCHANGES & RETURNS POLICY:
We are thrilled you placed an order with us and want you to be equally thrilled with your order.
For items being returned or exchanged, they must be in their original condition. Original condition means that the item is returned in the same condition it was received. We understand the need to try products on; however, no signs of wear should be incurred by simply determining proper fitting. All shoes and accessories must be unused, have original labels attached, and be in their original box with tissue paper/wrapping. If these terms and conditions are not met Lillybee reserves the right to deny the return or charge a 15% restocking fee. Please contact us immediately if you receive a product that has been damaged in shipping.
All exchanges of NON-FINAL SALES from the contiguous 48 States (Alaska and Hawaii excluded) are EASY! To expedite the shipment of your exchange (so you get the size you need as soon as possible), please place a new order for the color/size that you need. This way if the item is in stock, we can ship it out in short order. If you live in the contiguous 48 States, please send back the pair that was too big/small, which we will treat that as a return/refund and will promptly credit your original form of payment as soon as the return is received for the full value you paid for the item (assuming it is has not been used or damaged). If you live outside the US or in Hawaii or Alaska, please return under your own accord and we will issue you a credit upon receipt.
Returns of NON-FINAL SALES shipping from the contiguous 48 States (Alaska and Hawaii excluded) are EASY! For such returns, please send unused merchandise to the address below and we will credit your original form of payment for the cost of the merchandise being returned.
To return an item(s), please send to the address:
MAILING ADDRESS for EXCHANGES & RETURNS:
1325 Ivy Avenue
Winston Salem, NC 27105
We cannot accept returns or exchanges for products not purchased at Lillybee.com.